Back to top

Disneyland Cancels Reservations Through September 26

By Tom Hartley, Editor and Co-founder

Updated 4:00 PM EDT, Thu September 10, 2020


Disneyland has started to cancel reservations via emails to guests through September 26.

Disneyland is still waiting for the California state to release official guidelines allowing all theme parks to reopen to the public.

And in the meantime, emails have been sent to guests asking them to modify or cancel their reservations if their visit is booked through September 26.

In the email, Disney said that “the COVID-19 situation is constantly evolving, and there are many factors that are helping us determine the timing of when various aspects of our business will reopen in a responsible way”.

“Disneyland Park and Disney California Adventure Park remain closed and will reopen at a later date, pending state and local government approvals. The Hotels of the Disneyland Resort are also closed and will reopen at a later date.”

“Given this unprecedented situation, we appreciate your patience and understanding as we navigate through this process as responsibly as we can.”

“Unfortunately, this means we are unable to accommodate your upcoming hotel room reservation.”

“If you have already modified or cancelled your upcoming Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package, no further action needs to be taken.”

“To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through September 26, 2020.”

“If you are unable to reach us before your check-in date for such time period, you will not be penalized or assessed Disney-imposed fees for cancelling your Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package after your check-in date.”

“Note that some package components are nonrefundable and subject to third-party operator cancellation policies.”

“You should work directly with any third-party operators you have used to book any parts of your vacation package that were not booked through the Walt Disney Travel Company, including flights, travel protection and car rentals.”

“To cancel or modify your reservation, please contact the Walt Disney Travel Company at (714) 520-5050 between the hours of 7:00 AM PST and 9:00 PM PST, 7 days a week.”

“If you are a Canada resident, please call (800) 496-6337.

“If you originally booked through a Travel Professional, please reach out to them directly if you have questions or would like to reschedule.”

“We do anticipate heavy call volume and appreciate your patience as we work hard to respond to all inquiries.”

Subscribe for Email Updates

Get the latest updates for Disney, Universal and more straight into your inbox! No spam of course! 😊




Related Articles

Tom Hartley

Tom Hartley

Tom is a theme park fanatic hailing all the way across the pond in the United Kingdom.

After visiting and experiencing everything that the theme park's offer in the UK, he has concluded his favourite to be Alton Towers located in Staffordshire.

Support Theme Park Shark

Latest from Instagram @ThemeParkShark

© Copyright Theme Park Shark 2020. All rights reserved.